Refund & Return Policy
Satisfaction Guarantee
We want you and your pet to be happy with every purchase. If you receive a defective or incorrect product, please contact us within 7 days of delivery.
Eligibility
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Products must be unused and in original condition (except defective items)
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Certain items, like pet hygiene products or beds, may not be returnable for hygiene reasons
Refunds
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Once approved, refunds will be processed within 5–7 business days to your original payment method
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Shipping fees are non-refundable
Return Process
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Contact our support team with your order number and issue
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Follow the instructions for returning the item (if applicable)